Frequently Asked Questions
Everything you need to know about our grooming tools and shipping policies.
How does the silicone grip technology work?
Our products feature a patented silicone grip technology that allows them to cling to smooth, shiny surfaces like glass, mirrors, and tiles without the need for suction cups or permanent adhesives. Simply peel the backing, stick it to a clean surface, and wait 24 hours before use.
What is the best way to clean my TOOLETRIES products?
Maintenance is easy. Our 100% antibacterial silicone is dishwasher safe. For a quick clean, simply wipe down with warm soapy water and allow to air dry before reapplying to your bathroom surface.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unused products in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Can I move my organizers once they are stuck to the wall?
Yes! Our products are designed to be reusable and removable. To move an item, gently peel it off the surface, wash the silicone backing with water to remove any dust, and reapply it to a new location once dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Afterpay.